Passengers will now be able to log in to the Indian Railway Catering and Tourism Corporation (IRCTC) website at irctc.co.in and revise the details regarding changes in boarding stations.
Suppose a passenger books a ticket from Chennai to Madurai and decides instead to board the train at Chengalpet or Villupuram two days before the journey date, he can do so at the click of a mouse.
The procedure to change the boarding point was cumbersome till now. Passengers, both e-ticket and those who purchase tickets at the railways’ booking centres, had to visit the nearest reservation office and submit a printout of the ticket along with photo identity proof and the requisition slip asking that officials make the change.
Ticket checkers would till now cancel a ticket booking if he found a seat unoccupied during his rounds and allot it to a passenger on the waiting list. The passenger’s booking, consequently, would be invalid.
With the reform in the e-ticketing rules and the new facility on the IRCTC website, people who purchase e-tickets will no longer have to follow the longwinded procedure. They can make the changes required by clicking on the icon ‘change boarding point’ in the ‘booked ticket history’ section of the website.
Though the link on the IRCTC website is operational, the railways is yet to make the facility available. Officials indicated that it will be fully functional by February 15. Sources said that the facility will be available up to 24 hours prior to the scheduled departure of a train.
The railways, however, will not provide any refund to the passenger despite the reduction in the journey’s distance. Provide Indian Railways e-Tickets to your customers
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